Digiweb Hardware Failure Brings Down Shared Hosting
Ireland-based web host Digiweb has suffered a “major hardware failure” which knocked its servers offline at around 3 pm local time on Wednesday. As of Thursday evening, the company had partially restored customer access.
Earlier this month Digiweb experienced disruptions to its storage network, and IMAP service, before its shared hosting services went down Wednesday mid-morning.
The company provided updates to the latest event through its website and social media, and attempts to contact the company met with the automated message: “Due to a major hardware failure, customers will be unable to access any of the shared hosting services. We are working to get this resolved as quickly as possible.”
As is often the case with prolonged outages, Digiweb’s customer communications gradually became the focus of frustrated Tweets.
@digiwebhosting 15.5 hours after your last update. Seriously, this is all you offer as an update? pic.twitter.com/TfQmxsUpCD
— Kevin Mullen (@mullers75) May 12, 2016
The Digiweb hosting support panel was updated at 2 pm on Thursday to report: “all services are now running as expected. Our engineers are monitoring these and will take appropriate action to ensure normal service.” The disruption did not, however, appear to be over.
@digiwebhosting https://t.co/NeZgAF14vw is gone again, Is the problem fixed or not? Are you going to compensate your Customers for this? — Colin Hoey (@Sammy_Snott) May 12, 2016
Digiweb did not respond to a request for comment in time for publication.
Source: TheWHIR