CallidusCloud CPQ And Clicktools Earn Servicemax Certification

CallidusCloud CPQ And Clicktools Earn Servicemax Certification

Callidus Software Inc. has announced the integrations of its award-winning configure price quote (CPQ) and Clicktools feedback solutions with ServiceMax’s leading cloud-based field service management platform.

ServiceMax customers, who manage all aspects of the field service process, including work orders, parts management, entitlements and dispatch, can now seamlessly employ CallidusCloud’s quote generation capabilities and the ability to collect customer feedback from within the ServiceMax platform. The combination simplifies and removes previously manual CPQ processes to better tackle new business opportunities, which frequently arise during the service process.

The combination enables field service reps to generate value-rich quotes and proposals while they’re on-site with customers. Once the quote has been generated, customer feedback can be collected to ensure an excellent customer experience and to help improve future interactions.

“To meet customer expectations in the Internet of Things era, it’s vital to automate as many steps in the sales process as possible,” said Giles House, chief marketing officer at CallidusCloud. “Customers want to complete transactions faster and more accurately, especially when they’re face to face with field service representatives. Giving service reps the power to efficiently complete transactions will help ServiceMax customers make more money faster.”

“Price automation used to be one more hurdle for our customers to provide a seamless service experience,” said Jonathan Skelding, vice president of global alliances at ServiceMax. “Integrating CallidusCloud’s technology into our platform has facilitated a faster, more intuitive quote-automation process — and as a result, it’s empowered technicians to provide a flawless field service experience. When used in an Internet of Things environment such as our Connected Field Service platform, imagine a connected machine initiating a parts and labor quote which, once authorized, creates the work order and schedules the technician.”

CPQ and the Clicktools platform are delivered as part of CallidusCloud’s Lead to Money suite, a SaaS suite designed to help businesses drive enterprise engagement, sales performance management and sales effectiveness throughout the sales cycle to close bigger deals, faster.

Source: CloudStrategyMag

CloudGenix Partners With Converged Network Services Group

CloudGenix Partners With Converged Network Services Group

CloudGenix, Inc. has announced it has entered into a master agent agreement with Converged Network Services Group (CNSG), the premier Master Distributor for connectivity, cloud, and cloud enablement. With this partnership, CloudGenix will accelerate its business development, while CNSG will add the CloudGenix Instant-On Networks (ION) product family to its portfolio of solutions. With CloudGenix ION, CNSG and its partners can now provide customers with the best solutions for their connectivity needs, independent of carriers and connectivity transports.

CNSG, a solutions provider for end-to-end telecommunications services, has a decade-long track record of helping businesses manage their communications infrastructure. Together, CNSG and CloudGenix will provide customers with not only a best-of-breed connectivity solution, but will also deliver SLAs for cloud applications such as Office365, AWS, Azure, Unified Communications, and VoIP. CloudGenix ION eliminates complex routing protocols and hardware routers, enabling direct setup of business rules and app SLAs, while also reducing WAN costs by 50% to 70%. All network and app flows are stored in a centralized database, providing customer access to native, actionable application and network insights. CloudGenix uniquely delivers single-sided, per-app controls and SLAs for cloud apps.

“CNSG is committed to working with only the best-of-breed technology suppliers to deliver the highest quality solutions for our partners and their customers,” said Randy Friedberg, vice president of business development at CNSG. “Our alliance with CloudGenix reflects this mission, and ensures our product portfolio continues to align with customers’ needs for cost savings and unmatched application performance. CloudGenix uniquely offers provider-agnostic SD-WAN solutions and provides unmatched support for our partners.”

“This agreement is a win all around: CNSG benefits from leading-edge SD-WAN product offerings for its customers that enables its telco aggregation service, CloudGenix is partnering with a leader in the industry, while customers benefit with cost savings, streamlined business processes and a solution that will take them into the future,” said Kumar Ramachandran, CEO of CloudGenix. “It’s a strong strategic fit that maximizes the strengths of both companies.”

Register here for a February 18, 2017 webinar featuring CNSG and CloudGenix, which will discuss the successes companies are realizing with CloudGenix SD-WAN.

Source: CloudStrategyMag

Fusion Wins Three Year, $350,000 Contract

Fusion Wins Three Year, 0,000 Contract

Fusion has announced that it has signed a three year, $350,000 cloud solutions contract with a major, multi-site radiology center headquartered in the Midwest. The win demonstrates Fusion’s increasing success in the health care vertical. Fusion’s specialized solutions are winning growing acceptance among health care providers who cite Fusion’s comprehensive understanding of the industry’s needs and its professional expertise in delivering effective solutions that solve its unique problems.

The radiology center has continuously evolved its imaging technology for over seventy years, providing expert diagnoses and treatment to patients referred by multiple hospitals and ambulatory care centers in the region. It was impressed with Fusion’s flexibility and agility in customizing solutions to meet the industry’s demanding compliance requirements.

The center also noted that Fusion’s feature-rich cloud communications solutions are provided over the company’s own advanced, yet proven cloud services platform, allowing for the seamless, cost-effective integration of additional cloud services. Citing quality and business continuity concerns, the center was further impressed that Fusion’s solutions are integrated with secure, diverse connections to the cloud over its robust, geo-redundant national network, with end to end quality of service guarantees and business continuity built in.

Fusion’s single source cloud solutions offer the radiology center a single point of contact under one contract for integrated services, eliminating the need to manage multiple vendors, and optimizing efficiency with shared, burstable resources across the enterprise.

“We appreciate the healthcare’s industry’s increasing confidence in us, and we are pleased to have been selected to help the center advance its technology investments with our cost-effective single source cloud solutions. Fusion is committed to providing healthcare institutions with the solutions they need to provide the highest levels of care professionally, efficiently and compassionately,” said Russell P. Markman, Fusion’s president of business services.

Source: CloudStrategyMag

Beeks Financial Cloud Joins Equinix Cloud Exchange

Beeks Financial Cloud Joins Equinix Cloud Exchange

Equinix, Inc. has announced global financial cloud infrastructure provider, Beeks Financial Cloud, has deployed on Equinix’s Cloud Exchange as it continues to expand its business globally.

Beeks Financial Cloud leverages Cloud Exchange and Platform Equinix™ to connect its customers to global cloud services and networks via a secure, private and low-latency interconnection model. By joining the Equinix Cloud Exchange, Beeks Financial Cloud gains access to instantly connect to multiple cloud service providers (CSPs) in 21 markets, build a more secure application environment and reduce the total cost of private network connectivity to CSPs for its customers.

“Beeks Financial Cloud has continued to grow rapidly on Equinix’s interconnection platform, with Hong Kong being our eighth addition. Data centers underpin our business and we are confident that Equinix’s Cloud Exchange will enable the speed, resilience and reduced latency our customers have come to expect from our company. Equinix’s global footprint of interconnected data centers has allowed our business to really thrive,” said Gordon McArthur, CEO, Beeks Financial Cloud.

Today, banks, brokers, forex companies, and professional traders are increasingly relying on high-speed, secure and low-latency connections for more efficient business transactions, as demand for data centers and colocation services in the cloud, enterprise and financial services sector continues to grow. According to a July 2016 report by Gartner – Colocation-Based Interconnection Will Serve as the ‘Glue’ for Advanced Digital Business Applications – digital business is “enabled and enhanced through high-speed, secure, low-latency communication among enterprise assets, cloud resources, and an ecosystem of service providers and peers. Architects and IT leaders must consider carrier-neutral data center interconnection as a digital business enabler.”

Beeks Financial Cloud, a UK-based company, first deployed in an Equinix London data center four years ago on one server rack, now has approximately 80 interconnections within Equinix across eight data centers situated in financial business hubs around the world. These direct connections provide increased performance and security between Beeks and its customers and partners across its digital supply chain. Beeks was the first provider in the world to use cross connects to ensure a retail trader customer had a direct connection to their broker.

Beeks’ new deployment in Equinix’s Cloud Exchange provides the necessary digital infrastructure and access to a mature financial services business ecosystem to connect with major financial services providers in key markets around the globe via the cloud. Equinix’s global data centers are home to 1,000+ financial services companies and the world’s largest multi-asset class electronic trading ecosystem— interconnected execution venues and trading platforms, market data vendors, service providers, and buy-side and sell-side firms.

Equinix’s Cloud Exchange offers software-defined direct connections to multiple CSPs including Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure ExpressRoute and Office 365, IBM Softlayer, Oracle Cloud, and others. This has allowed Beeks to scale up rapidly while securely connecting to multiple cloud providers.

Beeks Financial Cloud has continued to expand its business on Equinix’s global interconnection platform of 146 International Business Exchanges™ (IBX®) in 40 markets across the globe. Beeks is currently deployed in Equinix’s International Business Exchanges™ (IBX®) in London, New York, Frankfurt, Tokyo, Chicago, and most recently, Hong Kong.

The move to Equinix’s Cloud Exchange is expected to help save approximately £1M over the next three years, while enabling Beeks Financial Cloud to meet the needs of its global customer base who thrive and grow through forex trading.

London is a key player in the global digital economy, with the fifth largest GDP by metropolitan area in the world. Equinix’s flagship London data center based in Slough (LD6) is one of the fastest-growing in the UK and has been established as a hub for businesses to interconnect in a secure colocation environment.

 

Source: CloudStrategyMag

Cloud Technology Partners Achieves AWS IoT Competency

Cloud Technology Partners Achieves AWS IoT Competency

Cloud Technology Partners (CTP) has announced that it has achieved the AWS IoT Competency designation from Amazon Web Services (AWS). CTP is one of a select number of AWS Consulting Partners to earn this competency, highlighting the value of its offerings that help clients build IoT solutions for a variety of use cases such as intelligent factories, smart cities, autonomous vehicles, precision agriculture, and personalized health care.

Achieving the AWS IoT Competency differentiates CTP as an AWS Partner Network (APN) member that has proven success delivering IoT solutions seamlessly on AWS. To receive the designation, APN Partners must demonstrate expertise in the AWS platform and undergo an assessment of the security, performance, and reliability of their solutions.

“CTP is proud to have been named a charter launch partner for the AWS IoT Competency,” said Scott Udell, vice president of IoT Solutions at Cloud Technology Partners. “Our team is dedicated to helping clients leverage the power of IoT and the agility of the AWS platform to achieve their business goals.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the integration and deployment of these solutions, AWS established the IoT Partner Competency Program to help customers identify Consulting and Technology APN Partners with broad industry experience.

CTP recently completed an IoT engagement for RailPod, the leading manufacturer of railroad maintenance drones. CTP helped RailPod build a highly scalable IoT solution capable of ingesting massive quantities of real-time and batched data to ensure safer railroads.

“Cloud Technology Partners helped us build an enterprise-class IoT solution on AWS that enables RailPod to be a global leader in infrastructure information production to ensure safer railroads across the global railroad market,” said Brendan English, Founder and CEO of RailPod.

CTP’s IoT Practice and Digital Innovation teams are helping clients leverage the power of the cloud with the real-time knowledge learned from analyzing sensor data to help clients save millions in preventative maintenance on locomotives and railways, improve crop yields while saving money with intelligent irrigation, connect doctors and patients with medical devices and avoid accidents with autonomous vehicles.

CTP is a Premier AWS Consulting Partner and has achieved a number of competencies with AWS. In addition to the AWS IoT Competency, CTP holds the AWS Migration Competency, AWS DevOps Competency and is a member of AWS Next-Generation Managed Services Program.

Source: CloudStrategyMag

SolarWinds Recognized As Market Leader In Network Management Software

SolarWinds Recognized As Market Leader In Network Management Software

SolarWinds has announced the company has been recognized as the global market share leader in Network Management Software by industry analyst firm, International Data Corporation (IDC) in its latest Worldwide Semi-Annual Software Tracker. The tracker measures total market size and vendor shares based on each vendor’s software revenue, including license, maintenance, and subscription revenue.

“SolarWinds was founded on the premise that IT professionals desire IT management software that is more powerful, yet simpler to buy and much easier to use,” said Kevin B. Thompson, president and chief executive officer, SolarWinds. “IDC’s recognition of SolarWinds’ market share leadership validates that core value proposition inherent in all of our solutions, while also underscoring the incredible adoption rate we continue to see among customers in organizations of all sizes, in all parts of the world.”

According to the IDC  Worldwide Semi-Annual Software Tracker 1H 2016 release, SolarWinds® leads the network management software market with more than a 20 percent share of total market revenue for the first half of 2016. Strong demand for its Network Performance Monitor and Network Traffic Analyzer products fueled 14.2% year-over-year revenue growth during the same period.

Source: CloudStrategyMag

Report: Enterprises Prefer Microsoft Azure, SMBs Favor Google Cloud Platform

Report: Enterprises Prefer Microsoft Azure, SMBs Favor Google Cloud Platform

A new survey by Clutch found that enterprises strongly prefer Microsoft Azure, while small- to medium-sized businesses (SMBs) gravitate toward Google Cloud Platform. The survey was conducted in order to gain more knowledge on the “Big Three” cloud providers: Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

Nearly 40% of Azure users surveyed identified as enterprises. In comparison, only 25% identified as SMBs and 22% identified as startups/sole proprietorships. Conversely, 41% of GCP users surveyed identified as SMBs.

The trends among enterprises and SMBs reflect the strengths of each platform. “It goes back to the trust and familiarity issues,” said Nicholas Martin, principal applications development consultant at Cardinal Solutions, an IT solutions provider. “Windows Server and other Microsoft technologies are prevalent in the enterprise world. Azure provides the consistency required by developers and IT staff to tightly integrate with the tools that Microsoft leaning organizations are familiar with.”

Meanwhile, Dave Hickman, vice president of global delivery at Menlo Technologies, an IT services company, said that “small businesses tend to lean more on pricing than security or toolsets.” Thus, GCP’s lower pricing can be more palatable for an SMB.

Clutch’s survey also investigated the primary reasons respondents selected one of the three providers. The largest percentage of users (21%) named “better selection of tools/features” as their top reason, while “familiarity with brand” and “stronger security” nearly tied for second place.

Experts emphasized how users will choose a provider based on the selection of tools or features it offers. “Infrastructure-as-a-service will reside mainly on AWS, cloud services will be on Microsoft’s side, while Google will dominate analytics,” said Brian Dearman, solutions architect at Mindsight, an IT infrastructure consulting firm. “Even though every platform offers each type of service, people will want the best.”

The survey included 85 AWS users, 86 GCP users and 76 Microsoft Azure users. While these totals do not reflect each platform’s market share, the nearly even number of respondents using each provider allowed Clutch to analyze opinions and behaviors more equally.

Based on the survey findings, Clutch recommends that companies consider the following:

  • If your business is an enterprise, requires Windows integration, or seeks a strong PaaS (platform-as-a-service) provider, consider Microsoft Azure.
  • For heavy emphasis on analytics or if you are an SMB with a limited budget, look into GCP.
  • If service longevity, IaaS (infrastructure-as-a-service) offerings, and a wide selection of tools are important to you, AWS may be your best option.

Source: CloudStrategyMag

Report: 2016 Review Shows $148 Billion Cloud Market Growing

Report: 2016 Review Shows 8 Billion Cloud Market Growing

New data from Synergy Research Group shows that across six key cloud services and infrastructure market segments, operator, and vendor revenues for the four quarters ending September 2016 reached $148 billion, having grown by 25% on an annualized basis. IaaS & PaaS services had the highest growth rate at 53%, followed by hosted private cloud infrastructure services at 35% and enterprise SaaS at 34%. 2016 was notable as the year in which spend on cloud services overtook spend on cloud infrastructure hardware and software. In aggregate cloud service markets are now growing three times more quickly than cloud infrastructure hardware and software. Companies that featured the most prominently among the 2016 market segment leaders were Amazon/AWS, Microsoft, HPE, Cisco, IBM, Salesforce, and Dell EMC.

Over the period Q4 2015 to Q3 2016 total spend on hardware and software to build cloud infrastructure exceeded $65 billion, with spend on private clouds accounting for over half of the total but spend on public cloud growing much more rapidly. Investments in infrastructure by cloud service providers helped them to generate almost $30 billion in revenues from cloud infrastructure services (IaaS, PaaS, hosted private cloud services) and over $40 billion from enterprise SaaS, in addition to supporting internet services such as search, social networking, email and e-commerce. UCaaS, while in many ways a different type of market, is also growing steadily and driving some radical changes in business communications.

“We tagged 2015 as the year when cloud became mainstream and I’d say that 2016 is the year that cloud started to dominate many IT market segments,” said Synergy Research Group’s founder and chief analyst Jeremy Duke. “Major barriers to cloud adoption are now almost a thing of the past, especially on the public cloud side. Cloud technologies are now generating massive revenues for technology vendors and cloud service providers and yet there are still many years of strong growth ahead.”

Source: CloudStrategyMag

Report: OpenStack’s Global Traction Expands

Report: OpenStack’s Global Traction Expands

According to a newly released Forrester Research Report titled, OpenStack’s Global Traction Expands For Its Newton Release, OpenStack® has “grown into a de facto standard platform for the private cloud market and now serves as the foundation for public clouds, particularly in Europe and China.”

OpenStack® is the most widely deployed open source cloud computing software. The December 2016 report analyzes the state of OpenStack at the time of the October 2016 Barcelona Summit, which was convened to showcase Newton, the latest release of OpenStack software, and plan for the 14th release of the software, codenamed Ocata and expected in February 2017. The report also details important next steps for infrastructure and operations leaders investing in the OpenStack platform.

“In the past year, telcos like CableLabs, SK Telecom, and Verizon have shelved their previous objections to the Neutron networking project and flocked to the OpenStack community, contributing features like Doctor,” the report states. “Leading I&O professionals, application developers, and CIOs at firms like American Express, Disney, and Walmart have embraced OpenStack for their digital businesses. It’s the foundation of many private (and, increasingly, of many public) cloud services that give your company the agility it needs to respond to customer demand, from core systems to the mobile apps that deliver differentiated customer experiences.”

The report from Forrester Research also examines:

  • OpenStack growth among public cloud providers, which now includes 21 self-reported public providers globally. (Note: OpenStack Foundation data adds that these clouds are located in a combined 66 datacenters across 53 cities globally.)
  • How, “for some, OpenStack underpins a bigger effort to transform the network with network function virtualization (NFV).”
  • How “the Newton release focuses on container support and simple network requests. Magnum has expanded its scope to offer other orchestration cluster tools, including Docker Swarm, Kubernetes, and Mesos with either VM or bare metal.”
  • How, for those outside the Fortune 100 and high-tech, “the OpenStack ecosystem wants your participation and will be willing to provide you with ‘above and beyond’ support.”

Source: CloudStrategyMag

6 Big Data Predictions For 2017

6 Big Data Predictions For 2017

The market has evolved from technologists looking to learn and understand new big data technologies to customers who want to learn about new projects, new companies, and most importantly, how organizations are actually benefitting from the technology. According to John Schroeder, executive chairman and founder of MapR Technologies, Inc., the acceleration in big data deployments has shifted the focus to the value of the data. 

John has crystallized his view of market trends into these six major predictions for 2017: 

1 – Artificial Intelligence is Back in Vogue

In the 1960s, Ray Solomonoff laid the foundations of a mathematical theory of AI, introducing universal Bayesian methods for inductive inference and prediction. In 1980 the First National Conference of the American Association for Artificial Intelligence (AAAI) was held at Stanford and marked the application of theories in software. AI is now back in mainstream discussions and the umbrella buzzword for machine intelligence, machine learning, neural networks, and cognitive computing. Why is AI a rejuvenated trend? The three V’s come to mind: Velocity, Variety, and Volume. Platforms that can process the three V’s with modern and traditional processing models that scale horizontally providing 10 to 20X cost efficiency over traditional platforms. Google has documented how simple algorithms executed frequently against large datasets yield better results than other approaches using smaller sets. We’ll see the highest value from applying AI to high volume repetitive tasks where consistency is more effective than gaining human intuitive oversight at the expense of human error and cost.

2 – Big Data for Governance or Competitive Advantage

In 2017, the governance vs. data value tug of war will be front and center. Enterprises have a wealth of information about their customers and partners. Leading organizations will manage their data between regulated and non-regulated use cases. Regulated use cases data require governance; data quality and lineage so a regulatory body can report and track data through all transformations to originating source. This is mandatory and necessary but limiting for non-regulatory use cases like customer 360 or offer serving where higher cardinality, real-time and a mix of structured and unstructured yields more effective results.

3 – Companies Focus on Business- Driven Applications to avoid Data Lakes from becoming Swamps

In 2017 organizations will shift from the “build it and they will come” data lake approach to a business-driven data approach. Today’s world requires analytics and operational capabilities to address customers, process claims and interface to devices in real time at an individual level. For example any ecommerce site must provide individualized recommendations and price checks in real time. Healthcare organizations must process valid claims and block fraudulent claims by combining analytics with operational systems. Media companies are now personalizing content served though set top boxes. Auto manufacturers and ride sharing companies are interoperating at scale with cars and the drivers. Delivering these use cases requires an agile platform that can provide both analytical and operational processing to increase value from additional use cases that span from back office analytics to front office operations. In 2017, organizations will push aggressively beyond an “asking questions” approach and architect to drive initial and long term business value.

4 – Data Agility Separates Winners and Losers

Software development has become agile where dev ops provides continuous delivery. In 2017, processing and analytic models evolve to provide a similar level of agility as organizations realize data agility, the ability to understand data in context and take business action, is the source of competitive advantage not simply have a large data lake. The emergence of agile processing models will enable the same instance of data to support batch analytics, interactive analytics, global messaging, database and file-based models. More agile analytic models are also enabled when a single instance of data can support a broader set of tools. The end result is an agile development and application platform that supports the broadest range of processing and analytic models.

5 – Blockchain Transforms Select Financial Service Applications

In 2017, there will be select, transformational use cases in financial services that emerge with broad implications for the way data is stored and transactions processed. Blockchain provides a global distributed ledger that changes the way data is stored and transactions are processed. The blockchain runs on computers distributed worldwide where the chains can be viewed by anyone. Transactions are stored in blocks where each block refers to the preceding block, blocks are timestamped storing the data in a form that cannot be altered. Hackers find it impossible to hack the blockchain since the world has view of the entire blockchain. Blockchain provides obvious efficiency for consumers. For example, customers won’t have to wait for that SWIFT transaction or worry about the impact of a central datacenter leak. For enterprises, blockchain presents a cost savings and opportunity for competitive advantage.

6 – Machine Learning Maximizes Microservices Impact

This year we will see activity increase for the integration of machine learning and microservices. Previously, microservices deployments have been focused on lightweight services and those that do incorporate machine learning have typically been limited to “fast data” integrations that were applied to narrow bands of streaming data. In 2017, we’ll see development shift to stateful applications that leverage big data, and the incorporation of machine learning approaches that use large of amounts of historical data to better understand the context of newly arriving streaming data.

“Our predictions are strongly influenced by leading customers who have gained significant business value by integrating analytics into operational use cases,” said Schroeder. “Our customer use of the MapR converged data platform provides agility to Devops where they can use a broad range of processing models from Hadoop to Spark, SQL, NoSQL, files and message streaming — whatever is required for their current and future use cases in private, public and hybrid cloud deployments.”

Source: CloudStrategyMag